Lodge a Claim
Lodge a Claim

Our Claims Department is here to assist you in the smooth transition of a claim from first notification through to a satisfactory settlement.

For 24 Hour Emergency Repairs please call Hot Property Group on 1300 362 515

What you should do

When a material loss claim occurs to property caused by events such as:

  • Fire
  • Storm
  • Flood
  • Explosion
  • Theft/Burglary
  • Malicious Damage
  • Impact by vehicle and other objects
  • Breakage - accidental damage

You Need to:

Take all necessary steps to protect your property. Call the Fire Department, Ambulance, SES & Police. If accident occurs during business hours, take all steps to evacuate all people at the situation. Providing there is no dangers, ensure the safe removal of undamaged goods and company records

Have a Security Company secure the situation and if necessary employ an overnight security guard

Report the incident to Guardian Insurance Brokers Pty Ltd , whenever practicable, but within 24 hours.

Click here to download our General Claims Procedures.  


Lodgement of a Claim

Claims vary from minor to major losses and insurance companies have various methods of reporting.

Claims can be registered and instructions given in relation to where to have the vehicle towed or where to obtain a quote and have the vehicle assessed if necessary.

Please have certain information on hand to assist in this process. If you are registered for GST please provide your ABN and your ITC percentage. If you are reporting a motor vehicle accident please have the following details: age, license number of the driver or person in charge of the vehicle.

Never admit liability even if you think you are at fault.


Please download our General Claims Form here or complete your details below and we will get back to you as soon as possible.

Please download our Motor Claim Form here or complete your details below and we will get back to you as soon as possible.

Fields marked * are required.

Contact Details
Full Name *
Address *
Post Code *
E-mail Address *
Telephone *

Please advise the nature of your claim here: *